Privacy Policy

We at Waverider Studios, Inc. (“We,” “Us,” “Our,” “Waverider”) value your (“Your”) privacy and are committed to keeping Your Personal Data confidential. We use Your data solely in the context of providing behavioral health tracking services and facilitating provider-to-client interaction and support.

Our Platform may contain links to websites and services that are owned or operated by third parties (each, a “Third-Party Service”). Any information that You provide on or to a Third-Party Service or that is collected by a Third-Party Service is provided directly to the owner or operator of the Third-Party Service and is subject to the privacy policy of that owner or operator. We are not responsible for the content, privacy or security practices and policies of any Third-Party Service. To protect Your information, We recommend that You carefully review the privacy policies of all Third-Party Services that You access.

We collect four types of information: (i) Demographic data; (ii) Client User-generated data; (iii) Health and device data; (iv) Payment data; (v) Support data; and (vi) Technology data.

FOR PROVIDER USERS: We collect demographic data, such as Your name, phone number, email address, and professional details, such as Your title, practice type, license number(s), license state(s), qualifications, and photo. Primarily, the collection of Your Personal Data assists us in creating Your “User Account” and in providing You with the Services.

FOR CLIENT USERS: We collect demographic information, such as Your name, phone number, email address, and photo. Primarily, the collection of Your Personal Data assists Us in creating Your User Account and in providing You with the Services.

FOR CLIENT USERS: The Services allow You to input original content, such as tracking entries, which may contain Personal Data.

FOR CLIENT USERS: We may collect information from connected devices regarding Your health conditions and fitness. We collect this information to provide You with the Services and to supply the Provider User with information regarding Your condition.

FOR PROVIDER USERS: If You make payments via our Platform We may require that You provide to Us Your billing information, such as billing name and address.

We collect technical or other information from You through log files and other technologies, some of which may qualify as Personal Data. (e.g., IP address). Such information will be used for the purposes of troubleshooting, customer support, software updates, and improvement of the Platform and related Services in accordance with this Privacy Policy.

We use common information-gathering tools, such as log files, cookies, web beacons, and similar technologies to automatically collect information, which may contain Personal Data, from Your computer or mobile device as You navigate our Platform, or interact with emails We have sent You. The information We collect may include Your Internet Protocol (IP) address (or proxy server), device and application identification numbers, location, browser type, Internet service provider and/or mobile carrier, the pages and files You viewed and the actions You take on Our Platform, Your operating system and system configuration information, and date/time stamps associated with Your usage. This information is used to analyze overall trends, to help Us provide and improve Our Platform and to promote their security and continued proper functioning.

Waverider processes Your Personal Data based on legitimate business interests, the fulfillment of Our Services to You, compliance with Our legal obligations, and/or Your consent. We only use or disclose Your Personal Data when it is legally mandated or where it is necessary to fulfill the purposes described in this Privacy Policy. Where required by law, We will ask for Your prior consent before disclosing Your Personal Data to a third party.

More specifically, We process Your Personal Data for the following legitimate business purposes:

Personal Data will be transmitted to third-party cloud services providers who will store or maintain the data on their secure servers. These third parties are not permitted to transfer Your Personal Data outside of the United States.

Waverider retains Your Personal Data for only as long as necessary for Our business operations, the provision of Services, archival purposes, and/or to satisfy legal requirements. The exact period of retention will depend on: (i) the amount, nature, and sensitivity of the Personal Data; (ii) the personal risk of harm for unauthorized use or disclosure; (iii) the purposes for which We process Your Personal Data, including whether those purposes can be achieved through other means; and (iv) business operations and legal requirements. In general, Waverider strives to retain Your Personal Data for no longer than 10 years after Your User Account is closed (the “Retention Period”), or as otherwise required by law; however, the above factors may extend or decrease this Retention Period.

Cookies are small files that a web server sends to Your computer or device when You visit a web application that uses cookies to keep track of Your activity on that site. Cookies also exist within applications when a browser is needed to view certain content or display certain content within the application. Cookies hold a small amount of data specific to a web application, which can later be used to help remember information You enter into the application (like Your email or username), preferences selected, and movement within the application. If You return to a previously visited web application (and Your browser has cookies enabled), the web browser sends the small file to the web server, which tells it what activity You engaged in the last time You used the web application, and the server can use the cookie to do things like expedite logging in and retrieving user data and keeping Your browser session secure.

We use cookies and other technologies to, among other things, better serve You with more tailored information, to facilitate efficient and secure access to the Services, and to track the performance of Our marketing efforts. We may also collect information using pixel tags, web beacons, clear GIFs or other similar technologies. These may be used in connection with some web site pages and HTML formatted email messages to, among other things, track the actions of users and email recipients, and compile statistics about usage and response rates.

Some web browsers may transmit do not track (“DNT”) signals to websites with which the user communicates. To date, there is no industry standard for DNT and users cannot know how a given company responds to a DNT signal they receive from browsers. Waverider is committed to remaining apprised of DNT standards. However, Waverider does not support DNT browser settings and does not currently participate in any DNT frameworks that would allow Waverider to respond to signals or other mechanisms regarding the collection of Your Personal Data.

You must enable Essential Cookies to use the Services. Essential Cookies are automatically placed on Your personal devices to facilitate the functionality of the Platform and the Services. You can usually choose to set Your browser to remove and reject non-essential cookies. If You enable a do not track signal or otherwise configure Your browser to prevent Us from collecting cookies, You may be unable to take advantage of some of the Services.

Waverider does not knowingly collect Personal Data from individuals under the age of 18. Additionally, Our Services are not directed to individuals under the age of 18. We request that these individuals not provide Personal Data to Us. If We learn that Personal Data from Users less than 18 years of age have been collected, We will deactivate the User Account and take reasonable measures to promptly delete such data from Our records. If You are aware of a User under the age of 13 using the Platform, please contact Us at support@waverider.io.

As a User of Waverider’s Services and Platform, You have certain rights relating to Your Personal Data. These Rights are subject to local data protection and privacy laws, and may include the right to:

California residents may request and obtain from Us, once a year, free of charge, a list of third parties, if any, to which We disclose their Personal Data for direct marketing purposes during the preceding calendar year and the categories of Personal Data shared with those third parties. If You are a California resident and wish to obtain that information, please submit Your request by sending Us and email at support@waverider.io with “California Privacy Rights” in the subject line.

You have the right to request restrictions on uses and disclosure of Your Personal Data. While We are not required to comply with all restriction requests, We will attempt to accommodate reasonable requests when appropriate.

You may change Your email address and other contact information by accessing Your User Account. If You need to make changes or corrections to other information, You may contact Us at support@waverider.io. In order to comply with certain requests to limit use of Your Personal Data, We may need to terminate Your ability to access and/or use some or all of the Services. BY REQUESTING TO LIMIT USE OF YOUR PERSONAL DATA OR DELETE PERSONAL DATA, YOU ACKNOWLEDGE AND AGREE THAT WAVERIDER WILL NOT BE LIABLE TO YOU FOR ANY CORRESPONDING LIMITATION IN THE SCOPE OF SERVICES OR TERMINATION OF SERVICES AS NECESSARY TO COMPLY WITH YOUR REQUEST.

Waverider understands the importance of confidentiality and security. We use a combination of reasonable physical, technical, and administrative safeguards to: (i) maintain the security and integrity of Your Personal Data; (ii) protect against any anticipated threats or hazards to the security or integrity of Your Personal Data; and (iii) protect against unauthorized access to or use of such information in Our possession or control that could result in substantial harm to You.

Waverider uses reasonable security controls. WE CANNOT GUARANTEE OR WARRANT THAT SUCH TECHNIQUES WILL PREVENT UNAUTHORIZED ACCESS TO YOUR PERSONAL DATA. WAVERIDER IS UNABLE TO GUARANTEE THE SECURITY OR INTEGRITY OF PERSONAL DATA TRANSMITTED OVER THE INTERNET AND THERE IS NO GUARANTEE THAT YOUR PERSONAL DATA WILL NOT BE ACCESSED, DISCLOSED, ALTERED, OR DESTROYED BY BREACH OF ANY OF OUR PHYSICAL, TECHNICAL, OR ADMINISTRATIVE SAFEGUARDS. ACCORDINGLY, WE DO NOT AND CANNOT ENSURE OR WARRANT THE SECURITY OR INTEGRITY OF ANY PERSONAL DATA YOU TRANSMIT TO US. YOU ASSUME THE RISK THAT UNAUTHORIZED ENTRY OR USE, HARDWARE OR SOFTWARE FAILURE, AND OTHER FACTORS MAY COMPROMISE THE SECURITY OF YOUR PERSONAL DATA AT ANY TIME.

The information collected by Waverider and stored by third-party cloud services providers is protected by a combination of technical, administrative, and physical security safeguards, such as encryption, backups, and access controls. If Waverider learns of a security concern, We may attempt to notify You and provide information on protective steps, if available, through the email address that You have provided to Us. Depending on where You live, You may have a right to receive such notices in writing.

You are solely responsible for protecting information entered or generated via the Platform that is stored on Your device and/or removable device storage. Waverider has no access to or control over Your device’s security settings, and it is up to You to implement any device­ level security features and protections You feel are appropriate (e.g., password protection, encryption, remote wipe capability). We recommend that You take any and all appropriate steps to secure any device that You use to access Our Services.

Please note that Waverider will NEVER send You an email requesting confidential information such as account numbers, usernames, passwords, or social security numbers. If You receive such an email purportedly from Waverider, DO NOT RESPOND to the email and DO NOT click on any links and/or open any attachments in the email, and notify Waverider support atsupport@waverider.io.

You are responsible for taking reasonable precautions to protect Your password and other User Account information from disclosure to third parties, and You are not permitted to circumvent the use of required encryption technologies. You should immediately notify Us at support@waverider.io. if You know of or suspect any unauthorized use or disclosure of Your user ID, password, and/or other User Account information, or any other security concern.

We may send communications, including emails and SMS text messages, to You regarding Your User Account and the Services or Platform. You can choose to filter any User Account, Services, and Platform communications using Your email and SMS settings, but We do not provide an option for You to opt out of these e­mails. If You consent to Our sending You marketing or other commercial emails or SMS text messages not related to Your User Account, the Services, or the Platform, We will provide You with the option to opt out of such marketing emails and SMS text messages within the applicable message.

If You have any questions about this Privacy Policy, please contact Us by email at support@waverider.io or please write to: Waverider Studios, Inc., 99 Hudson St., 5th Floor, New York, NY 10013. Please note that email communications are not always secure, so please do not include sensitive information in Your emails to Us.